It's not uncommon that a client's needs are being met with their current telecom provider. In those cases, telecom expenses generally get pushed aside as more pressing matters take priority. Way-Mar preferred to stay with their current provider with the same service and options.
It was important for Way-Mar to maintain the level of service and quality that their telecom vender was providing. PPC was able to negotiate a 44% reduction in costs without downgrading services and without switching providers.